Delivery
I aim to send your order off within two days of receipt. I’m a one person workshop so occasionally it may take a little longer. If there is a delay for some reason I will contact you by email.
STANDARD DELIVERY IS £6.00 per order WITHIN UK. I use Royal Mail’s Tracked 48 or a similar service depending on the size and weight of the box.
EXPRESS DELIVERY ON POTS IS £8.00 PER ORDER WITHIN THE UK. I use Royal Mail’s first class or Tracked 24 or a similar 24 hr service.
Delivery to the rest of Europe costs £15.00 per order. I will use whichever service seems best depending on individual circumstances. Customers may be liable for duty / tax charges.
Delivery to the US costs £30.00 per order. I will use whichever service seems best depending on individual circumstances and reimburse if the cost is significantly less. Customers may be liable for duty / tax charges.
Delivery on orders to the rest of the world costs £50.00 per order. I will use whichever service seems best depending on individual circumstances and reimburse if the cost is significantly less.
Overseas customers may be liable for import tax / duty.
Returns
If you are not happy with your purchase, please contact me and let me know that you would like a refund and I will help you with the return. Please let me know within 7 days that you would like a refund or if the goods are damaged or faulty.
Unfortunately I cannot cover the cost of returning unwanted products to us unless they are faulty.
Please also ask for proof of posting when returning items to me for your records.
I will process any refund due to you within 30 days of the day I receive your cancellation.